Self Help is best

HELPDESK ONLINE

This question & answer forum provides a simple list of possible resolution for many of the more common challenges users in the Lucia Mar system experience.

If you find that the symptoms of your issue are similar to one listed below, please attempt the given solution before contacting helpdesk.  In addition, many simple workstation problems can be taken care of by shutting down the machine for a few seconds and then powering on the machine again.

Please always remember do NOT use refurbished or recycled ink cartridges / laser toner . There is tons of research that demonstrates such usage does NOT save money and leads to more costly resolutions.

Questions
1)  Where are the links for the user guides located?
2)  "Alert! Cover was previously removed.", when starting the computer
3)  GROUPWISE - When creating a group, I can add members from LMUSD, but I cannot add E-mail address from different domain names (i.e. aol.com, msn.com, hotmail.com, etc.)
4)  GROUPWISE - How can I grant users access of my appointments, E-mail, etc?
5)  GROUPWISE - I cannot access GroupWise from home.
6)  GROUPWISE - Since the upgrade to GroupWise WebAccess version 7, I'm having to log in twice.
7)  NOVELL - How can I change my password without waiting for the system to ask me to change it?
8)  PRINTERS - Printer does not print and no error message window appears.
9)  WINDOWS - The computer cannot boot into Windows, halts, and displays "NTLDR is missing. Press any key to restart" or "Non-system disk or disk error"
10)  WINDOWS - I received an IP conflict error message on my Windows 98 or XP computer.
11)  WINDOWS XP - How do I restore the My Documents and My Computer icons back to the Desktop?
 
Answers
1)  Q Where are the links for the user guides located?
A
GroupWise WebAccess (Accessed in Internet Explorer for Windows) http://www.novell.com/documentation/gw7/index.html?page=/documentation/gw7/gw7_userweb/data/a20gkue.html
GroupWise Client (Installed on the workstation and is listed in the Start button>Programs menu)http://www.novell.com/documentation/gw65/index.html?page=/documentation/gw65/gw65_userwin/data/ab32nt1.html
School Center For tutorials, FAQ, Manuals click on the blue button labeled "Webtools" Check out the "Resources" link too. http://www.schoolcenter.net
Voicemail System http://www.iwatsu.com/doclibrary/manuals/tol_guide.pdf

2)  Q "Alert! Cover was previously removed.", when starting the computer
A
The system is equipped with a sensor that will automatically notify the user when the system case cover has been removed. This message may have been activated when recent work or an update might have been done on the system by one of our technicians. The alert message will not disrupt the performance, hardware, and files stored on the hard drive.
3)  Q GROUPWISE - When creating a group, I can add members from LMUSD, but I cannot add E-mail address from different domain names (i.e. aol.com, msn.com, hotmail.com, etc.)
A
The E-mail address needs to be added to a personal address book and then GroupWise will be able to add the new member. The steps, below, will help you:

  1. Right-click on the group you prefer to add the E-mail address to.
  2. Click 'Details'
  3. Click 'Members'
  4. Click 'New Contact' to add the contact in your personal address book
  5. Fill in the information
  6. click 'OK'
  7. To add the new entry into your group, double-click the new entry itself
  8. Click 'OK'
  9. Click 'OK' one more time
4)  Q GROUPWISE - How can I grant users access of my appointments, E-mail, etc?
A

This will allow another user to access to items in your GroupWise account through their GroupWise account.Here is what you do:

On your computer,in the main window for GroupWise:

1.   Click Tools > Options > Security

2. Click "Proxy Access" tab

3. Click the address book icon

4. Select the user's name.

5. In the Access list click to highlight the user's name

6. In the Access rights for, next to Mail/phone you can click a check next to Read and Write (and other options you would like to give the user access to.)


On the user's computer in GroupWise:

1. Click File>Proxy

2. If your name is in the proxy list you can access the itemyougiven access to the user .

3. If you don't see your name, in the "Name" area click the address book icon to the right the line and choose your name .Nowthe user has access to itemsyou havehas allowed to share.

4. Now whenever you would like to view items for the person that gave the user access to certain items:

In the left pane of GroupWisethe user will notice the title "ONLINE" abovethe user's inbox. Whenthe user clicks "Online"the user willchoose your name to switch to your itemsyou have allowed to share with the user's account.

5)  Q GROUPWISE - I cannot access GroupWise from home.
A
When you attempt to access GroupWise from the LMUSD website, are you using Internet Explorer by clicking on the blue "e"on the desktop? Be sure you have theversion 6.0of Internet Explorer. You may confirm this by opening Internet Explorer, in the menu bar click 'Help', then'about Internet Explorer'.
If you are using AOL be sure you are not using the version of Internet Explorer in AOL. Once connected to AOL, justminimize the AOLwindow and then click on the blue "e" (the Internet Explorer icon) on your desktop.
Do you havea toolbarinstalled (i.e. Google, Yahoo) or any other application that may block pop-up advertisements? If so, you may try disabling the pop-up blocking feature.
To turn off pop-up blocking in Internet Explorer 6.0, click on Tools>Pop-Up Blocker>Turn Off Pop-Up Blocker.
6)  Q GROUPWISE - Since the upgrade to GroupWise WebAccess version 7, I'm having to log in twice.
A
Confirm that you do not have the yahoo toolbar and/or google toolbar installed. The toolbars contain options like pop-blocking that may disrupt the login process in GroupWise and other applications that the District uses.

1. Open Internet Explorer
2. Do the Yahoo and/or Google toolbars appear near the address bar (area for entering website addresses)?
3. If yes, Click Start>Settings>Control Panel>Add Remove Programs
4. In the list of programs installed search and click on Google toobar to select it.
5. Then click on the Change/Remove button. This will remove the program from the system.
6. Repeat 4 and 5 for the Yahoo toolbar if you have it.

Be sure Autocomplete disabled in Internet Explorer. When the options in Autocomplete are 'ON' they can interfere with the GroupWise login process. In addition, for security purposes it is not a good idea to have the browser remember information you input when you fill out online forms/applications and when you input your login information for any accounts (i.e. E-mail, confidential databases, financial accounts)

1. Open Internet Explorer
2. Click Tools>Internet Options
3. Click the "Contents" tab
4. Click the "AutoComplete" button.
5. Uncheck "Webaddresses", "Forms", and "User names and passwords on forms"
6. Click the "Clear Forms" and "Clear Passwords buttons"
7. Click "OK"
7)  Q NOVELL - How can I change my password without waiting for the system to ask me to change it?
A
On Windows XP workstations, after logging in successfully into Novell, hold down the [CTRL] and [ALT] keys and press the [DEL] key at the same time. The Netware Security window will appear. Click on the "Change Password" button. You will then enter your current password once and then enter your new password twice.
8)  Q PRINTERS - Printer does not print and no error message window appears.
A
Possible printer memory overflow common in smaller deskjet printers. If you cannot delete the current print jobs attempt the following:
  1. Power down the computer and the printer.
  2. Unplug the POWER to the printer.
  3. Wait for 3 to 4 minutes.
  4. Plug the POWER back into the printer but do NOT power it up.
  5. Power up the computer and login as usual.
  6. Once at the desktop, power on printer then attempt a print job.
9)  Q WINDOWS - The computer cannot boot into Windows, halts, and displays "NTLDR is missing. Press any key to restart" or "Non-system disk or disk error"
A
If any one of these messages appear:
  • "NTLDR is missing. Press any key to restart"
  • "Non-system disk or disk error"
  • "Invalid system disk"
  • "Please insert a boot disk"
  • "Please insert a valid boot disk and press any key"
  • "Hard disk boot sector invalid"
  • "No ROM BASIC-System halted"
    Be sure there is not a disk in the floppy drive. An unbootable disk may prevent the computer from accessing the hard drive and generate this error message. Remove the floppy disk and press any key to continue to start up the computer. If pressing any key does not continue with the start up process, simply restart the computer.

    • 10)  Q WINDOWS - I received an IP conflict error message on my Windows 98 or XP computer.
    A
    Another computer may have the same IP address configured. The resolution below for either Windows 98 or XP will assign your workstation a different IP address.

    Windows 98

    1. Click the START button
    2. Click RUN
    3. Type 'winipcfg' in the box and click OK
    4. At the IP Configuration window click RELEASE ALL (ignore any errors)
    5. After all numbers go to 0.0.0.0 then click RENEW ALL (ignore any errors)
    6. Click OK and then reboot the computer

    Windows XP

    1. Click START button
    2. Click RUN
    3. Type in 'cmd' in the Run window and click OK
    4. At the 'C:/' prompt type 'ipconfig /release' and press [ENTER]
    5. At the C:/ prompt type 'ipconfig /renew' and press [ENTER]
    6. At the C:/ prompt type 'exit' and press [ENTER]
    7. Reboot the computer
    11)  Q WINDOWS XP - How do I restore the My Documents and My Computer icons back to the Desktop?
    A
    To restore these icons, follow these steps:
    1. Right-click the desktop and click Properties.
    2. Click the Desktop tab.
    3. Click Customize desktop.
    4. Click the General tab, and then click the icons that you want to place on the desktop.
    5. Click OK.